{"id":3655,"date":"2023-11-12T21:52:15","date_gmt":"2023-11-12T21:52:15","guid":{"rendered":"https:\/\/leger360.com\/?page_id=3655"},"modified":"2025-07-16T07:17:11","modified_gmt":"2025-07-16T11:17:11","slug":"city-index","status":"publish","type":"page","link":"https:\/\/leger360.com\/en\/city-index\/","title":{"rendered":"City Index"},"content":{"rendered":"

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Real <\/span>citizen <\/span>feedback on topics that matter<\/h1>\n

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Deep dive into the trends shaping how citizens feel about their municipalities.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dsm_card button_css=”hs-cta-trigger-button hs-cta-trigger-button-158036068631″ title=”The 2023 City Index” image_as_background=”off” content_padding=”35px|35px|35px|35px|true|true” button_text=”View the brochure” button_url_new_window=”1″ content_padding_tablet=”” content_padding_phone=”” content_padding_last_edited=”on|desktop” _builder_version=”4.24.2″ _module_preset=”default” header_font=”Aptos|600|||||||” header_font_size=”20px” background_color=”#C8E1F4″ custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”RGBA(255,255,255,0)” button_font=”Aptos Bold||||||||” button_icon=”$||divi||400″ button_icon_color=”#ED1C24″ button_on_hover=”off” button_alignment=”left” button_custom_margin=”20px|||0px|false|false” button_custom_margin_tablet=”0px||||false|false” button_custom_margin_phone=”0px||||false|false” button_custom_margin_last_edited=”on|desktop” button_custom_padding=”||||false|false” button_custom_padding_tablet=”|||0px|false|false” button_custom_padding_phone=”|||0px|false|false” button_custom_padding_last_edited=”on|desktop” custom_margin=”75px||3px||false|false” custom_margin_tablet=”75px||3px||false|false” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_color__hover_enabled=”on|desktop”]<\/p>\n

Measure and compare your citizen<\/span>s\u2019<\/span> satisfaction.\u00a0<\/span><\/p>\n

[\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.23.3″ _module_preset=”default” background_color=”#2E2E30″ custom_margin=”0px||0px||true|false” custom_margin_tablet=”0px||0px||true|false” custom_margin_phone=”0px||0px||true|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||true|false” custom_padding_tablet=”0px||0px||true|false” custom_padding_phone=”20px||20px||true|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.23.3″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”15px||15px||true|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.23.3″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list _builder_version=”4.23.4″ _module_preset=”default” text_text_color=”#FFFFFF” custom_margin=”||||false|false” locked=”off” global_colors_info=”{}”][dsm_icon_list_child text=”Compare citizens\u2019 satisfaction” font_icon=”^||divi||400″ icon_font_size=”25px” _builder_version=”4.23.4″ _module_preset=”default” text_font_size=”20px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.23.3″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list _builder_version=”4.23.3″ _module_preset=”default” text_text_color=”#FFFFFF” custom_margin=”||||false|false” locked=”off” global_colors_info=”{}”][dsm_icon_list_child text=”Identify action priorities” font_icon=”^||divi||400″ icon_font_size=”25px” _builder_version=”4.23.3″ _module_preset=”default” text_font_size=”20px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.23.3″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list _builder_version=”4.23.3″ _module_preset=”default” text_text_color=”#FFFFFF” custom_margin=”||||false|false” locked=”off” global_colors_info=”{}”][dsm_icon_list_child text=”Make informed budget decisions” font_icon=”^||divi||400″ icon_font_size=”25px” _builder_version=”4.23.3″ _module_preset=”default” text_font_size=”20px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.23.4″ _module_preset=”default” background_color=”#EEEEEF” custom_padding=”30px||50px||false|” custom_padding_tablet=”30px||50px||false|” custom_padding_phone=”30px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” custom_padding=”30px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”500a6429-ae24-487e-8201-265bdf91927e” header_font=”Aptos Bold|700|||||||” header_text_color=”#FFFFFF” header_line_height=”1.2em” header_2_font=”Aptos||||||||” header_2_text_color=”#000000″ header_2_font_size=”50px” header_2_line_height=”1em” width=”35%” width_tablet=”68%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”||17px|||” header_font_size_tablet=”” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”50px” header_2_font_size_phone=”40px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

About the\u00a0study<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.4″ _module_preset=”default” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” custom_padding=”||6px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”What is most important to the people living in your city in Canada? Are they happy with how it is managed? ” image_as_background=”off” image_width=”50%” badge_background_color=”#2E2E30″ content_padding=”20px|20px|20px|10px|false|false” button_url_new_window=”1″ content_padding_tablet=”” content_padding_phone=”” content_padding_last_edited=”on|desktop” _builder_version=”4.23.4″ _module_preset=”default” badge_text_color=”#FFFFFF” header_font=”Aptos Semi Bold||||||||” header_font_size=”24px” header_line_height=”1.1em” background_color=”#FFFFFF” custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_bg_color=”RGBA(255,255,255,0)” button_border_width=”1px” button_font=”Aptos|700|||||||” button_icon=”$||divi||400″ button_icon_color=”#ED1C24″ button_on_hover=”off” button_custom_padding=”10px||10px||true|false” custom_margin=”0px||||false|false” custom_padding=”25px|25px|25px|25px|true|true” custom_padding_tablet=”25px|25px|25px|25px|true|true” custom_padding_phone=”25px|25px|25px|25px|true|true” custom_padding_last_edited=”on|desktop” header_font_size_tablet=”24px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” border_radii=”on|10px|10px|10px|10px” locked=”off” global_colors_info=”{}” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_color__hover_enabled=”on|hover” button_border_width__hover=”1px” button_border_width__hover_enabled=”on|hover” button_border_color__hover=”#ED1C24″ button_border_color__hover_enabled=”on|hover” button_icon_color__hover=”#000000″ button_icon_color__hover_enabled=”on|hover” button_text_color__hover=”#ED1C24″ button_text_color__hover_enabled=”on|hover”]<\/p>\n

Our City Index has the answers. <\/span>Get a personalized report for your city that will help you listen to your citizens\u2019 concerns, improve your service delivery, and compare your performance to other municipalities.<\/span><\/p>\n

Need help with your social media strategy? Our Digital Audit will evaluate your city\u2019s social media presence, identify opportunities to connect with your citizens, and train your teams to manage citizens\u2019 feedback (good or bad).\u00a0<\/span><\/p>\n

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Webinar Replay:<\/h2>\n

The 2023 City Index<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23.4″ _module_preset=”28cfcf78-1bee-4815-a9d5-6caa8f7a4b47″ text_font=”Aptos||||||||” text_text_color=”#FFFFFF” text_line_height=”1.5em” width=”80%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” module_alignment=”left” custom_margin=”-2px||18px||false|false” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

Citizen feedback is invaluable for Canadian municipalities who want to audit and improve their performance.\u00a0 <\/span>Watch our webinar to discover:<\/span><\/p>\n

[\/et_pb_text][dsm_icon_list icon_color=”#FFFFFF” _builder_version=”4.23.4″ _module_preset=”default” text_text_color=”#FFFFFF” min_height=”16px” custom_margin=”||11px|||” text_text_shadow_style=”preset3″ text_text_shadow_horizontal_length=”0.2em” text_text_shadow_color=”rgba(0,0,0,0.56)” locked=”off” global_colors_info=”{}”][dsm_icon_list_child text=”Citizens\u2019 satisfaction with their municipal services” font_icon=”^||divi||400″ icon_font_size=”30px” _builder_version=”4.23.4″ _module_preset=”default” text_font=”Aptos Semi Bold||||||||” text_font_size=”18px” global_colors_info=”{}”][\/dsm_icon_list_child][dsm_icon_list_child text=”How your city compares to others of similar size” font_icon=”^||divi||400″ icon_font_size=”30px” _builder_version=”4.23.4″ _module_preset=”default” text_font=”Aptos Semi Bold||||||||” text_font_size=”18px” global_colors_info=”{}”][\/dsm_icon_list_child][dsm_icon_list_child text=”What citizens expect from their city\u2019s social media” font_icon=”^||divi||400″ icon_font_size=”30px” _builder_version=”4.23.4″ _module_preset=”default” text_font=”Aptos Semi Bold||||||||” text_font_size=”18px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][et_pb_button button_url=”https:\/\/www.youtube.com\/watch?v=zND8pMVxkMQ” url_new_window=”on” button_text=”Watch the webinar” _builder_version=”4.24.3″ _module_preset=”default” button_text_color=”#FFFFFF” button_border_width=”0px” custom_padding=”0px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}” button_custom_margin_tablet=”0px||||false|false” button_custom_margin_phone=”0px||||false|false” button_custom_margin_last_edited=”on|desktop” button_custom_padding_tablet=”|||0px|false|false” button_custom_padding_phone=”|||0px|false|false” button_custom_padding_last_edited=”on|desktop” button_icon_color__hover=”#FFFFFF” button_border_width__hover=”0px” button_border_color__hover=”RGBA(255,255,255,0)”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.24.0″ _module_preset=”default” background_color=”#EEEEEF” custom_padding=”28px||35px|||” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.24.0″ _module_preset=”default” custom_padding=”10px||||false|false” custom_padding_tablet=”10px||||false|false” custom_padding_phone=”10px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.0″ text_font=”||||||||” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Aptos|300|||||||” header_2_text_color=”#000000″ header_2_font_size=”50px” header_2_line_height=”1.1em” width=”90%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” custom_margin=”||||false|false” custom_padding=”||||false|false” header_line_height_tablet=”” header_line_height_phone=”” header_line_height_last_edited=”on|phone” header_2_font_size_tablet=”30px” header_2_font_size_phone=”40px” header_2_font_size_last_edited=”on|phone” border_color_all=”#1a0a38″ border_color_bottom=”#000000″ locked=”off” global_colors_info=”{}”]<\/p>\n

Some key findings<\/span> from this year’s study<\/h2>\n

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\u201cHow can you satisfy your city\u2019s residents as the world changes and their perspectives evolve? Our City Index study is here to be your trusted guide. Your personalized report will help you understand how your residents\u2019 satisfaction compares to other Canadian cities of similar sizes and deliver concrete recommendations for improving resident satisfaction and strengthening and maintaining your reputation. It is a must-have for all municipal leaders.\u201d <\/h5>\n

[\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”500a6429-ae24-487e-8201-265bdf91927e” text_font_size=”20px” header_2_font=”Aptos||||||||” header_2_text_color=”#ED1C24″ header_2_font_size=”20px” text_orientation=”center” custom_margin=”||20px||false|false” header_font_size_tablet=”” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_phone=”36px” locked=”off” global_colors_info=”{}”]<\/p>\n

Cyntia Darisse, Vice-President, Quebec (study lead)<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.4″ _module_preset=”default” background_color=”#2E2E30″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_image=”off” background_position=”top_center” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” header_text_align=”center” header_2_font=”Aptos||||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” header_2_font_size=”50px” custom_margin=”10px||20px||false|false” header_font_size_tablet=”” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”50px” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Deep-dive into your citizens\u2019 perspectives<\/h2>\n

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Get more information or your personalized report<\/span>.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_text=”Speak with an expert” button_alignment=”center” module_class=”hs-cta-trigger-button hs-cta-trigger-button-152654486603″ _builder_version=”4.24.2″ _module_preset=”default” button_text_color=”#FFFFFF” button_bg_color=”#ED1C24″ button_border_color=”#ED1C24″ button_icon_color=”#FFFFFF” custom_margin=”|||5px|false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”10px|30px|10px|15px|false|false” custom_padding_tablet=”10px|30px|10px|15px|false|false” custom_padding_phone=”10px|30px|10px|15px|false|false” custom_padding_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” button_custom_margin_tablet=”0px||||false|false” button_custom_margin_phone=”0px||||false|false” button_custom_margin_last_edited=”on|desktop” button_bg_color__hover=”#C8E1F4″ button_bg_enable_color__hover=”on” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” button_border_color__hover=”#C8E1F4″ button_text_color__hover=”#000000″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Real citizen feedback on topics that matterDeep dive into the trends shaping how citizens feel about their municipalities.

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The 2023 City Index<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t
Measure and compare your citizens\u2019 satisfaction.\u00a0<\/div>\n\t\t\t\t\t
View the brochure<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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  • \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t^<\/span><\/span>Compare citizens\u2019 satisfaction<\/span>\n\t\t\t<\/li><\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
    \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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    • \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t^<\/span><\/span>Identify action priorities<\/span>\n\t\t\t<\/li><\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
      \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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      • \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t^<\/span><\/span>Make informed budget decisions<\/span>\n\t\t\t<\/li><\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>About the\u00a0study
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        What is most important to the people living in your city in Canada? Are they happy with how it is managed? <\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>Our City Index has the answers. Get a personalized report for your city […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-3655","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCity Index - Leger<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leger360.com\/en\/city-index\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"City Index\" \/>\n<meta property=\"og:description\" content=\"Real citizen feedback on topics that matterDeep dive into the trends shaping how citizens feel about their municipalities.About the\u00a0studyOur City Index has the answers. 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