{"id":3954,"date":"2023-12-04T23:23:47","date_gmt":"2023-12-04T23:23:47","guid":{"rendered":"https:\/\/leger360.com\/?page_id=3954"},"modified":"2025-07-16T07:29:19","modified_gmt":"2025-07-16T11:29:19","slug":"cx","status":"publish","type":"page","link":"https:\/\/leger360.com\/en\/cx\/","title":{"rendered":"CX"},"content":{"rendered":"

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Customer Experience (CX)<\/h1>\n

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Elevate your brand perception<\/span><\/h1>\n

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Improve <\/span>your<\/span> engagement touchpoints and become more customer<\/span>–<\/span>centric.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_text=”Speak with an expert” module_class=”hs-cta-trigger-button hs-cta-trigger-button-152654486603″ _builder_version=”4.24.1″ _module_preset=”default” custom_margin=”||30px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”10px|30px|10px|15px|false|false” custom_padding_tablet=”10px|30px|10px|15px|false|false” custom_padding_phone=”10px|30px|10px|15px|false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” button_custom_margin_tablet=”0px||||false|false” button_custom_margin_phone=”0px||||false|false” button_custom_margin_last_edited=”on|desktop” button_bg_enable_color__hover=”on” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/leger360.com\/wp-content\/uploads\/2024\/01\/Services_CX-hero.png” title_text=”Services_CX-hero” _builder_version=”4.23.4″ _module_preset=”default” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|phone” transform_translate_tablet=”” transform_translate_phone=”0px|-70px” transform_translate_last_edited=”on|phone” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” width=”75%” width_tablet=”50%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|0px||0px|false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.23.4″ _module_preset=”default” background_color=”#EEEEEF” custom_padding=”30px||50px||false|” custom_padding_tablet=”30px||50px||false|” custom_padding_phone=”30px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” custom_padding=”30px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”500a6429-ae24-487e-8201-265bdf91927e” header_font=”Aptos Bold|700|||||||” header_text_color=”#FFFFFF” header_line_height=”1.2em” header_2_font=”Aptos||||||||” header_2_text_color=”#000000″ header_2_font_size=”50px” header_2_line_height=”1em” width=”40%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” custom_margin=”||17px|||” header_font_size_tablet=”” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”50px” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Customer feedback on a whole new level<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.4″ _module_preset=”default” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” custom_padding=”||6px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Customer experience (CX) is how people perceive your brand and every touchpoint they have with it. ” image_as_background=”off” image_width=”50%” badge_background_color=”#2E2E30″ content_padding=”20px|20px|20px|10px|false|false” button_url_new_window=”1″ content_padding_tablet=”” content_padding_phone=”” content_padding_last_edited=”on|desktop” _builder_version=”4.23.4″ _module_preset=”default” badge_text_color=”#FFFFFF” header_font=”Aptos Semi Bold||||||||” header_font_size=”24px” header_line_height=”1.1em” background_color=”#FFFFFF” custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_bg_color=”RGBA(255,255,255,0)” button_border_width=”1px” button_font=”Aptos|700|||||||” button_icon=”$||divi||400″ button_icon_color=”#ED1C24″ button_on_hover=”off” button_custom_padding=”10px||10px||true|false” custom_margin=”0px||||false|false” custom_padding=”25px|25px|25px|25px|true|true” custom_padding_tablet=”25px|25px|25px|25px|true|true” custom_padding_phone=”25px|25px|25px|25px|true|true” custom_padding_last_edited=”on|desktop” header_font_size_tablet=”24px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” border_radii=”on|10px|10px|10px|10px” locked=”off” global_colors_info=”{}” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_color__hover_enabled=”on|hover” button_border_width__hover=”1px” button_border_width__hover_enabled=”on|hover” button_border_color__hover=”#ED1C24″ button_border_color__hover_enabled=”on|hover” button_icon_color__hover=”#000000″ button_icon_color__hover_enabled=”on|hover” button_text_color__hover=”#ED1C24″ button_text_color__hover_enabled=”on|hover”]<\/p>\n

If you\u2019re responsible for collecting customer feedback or managing CX at your organization, you might not be sure what to prioritize, which VOC platform to choose, how to show ROI \u2014or even where to start. <\/span><\/p>\n

You may also find yourself under-resourced and struggling to navigate the complexities of different CX tools. We\u2019re here to help.\u00a0<\/span><\/p>\n

We empower you to deliver an exceptional customer experience by being your CX partner, helping you connect the dots between your tactics and strategy.<\/span><\/p>\n

[\/dsm_card][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][dsm_card_carousel slide_to_show=”1″ speed=”800″ autoplay=”off” infinite=”off” equal_height=”on” arrows=”off” dots=”off” touch_move=”on” stretch_image=”off” arrow_color_tablet=”” arrow_color_phone=”#EEEEEF” arrow_color_last_edited=”on|phone” admin_label=”Industries Slider” _builder_version=”4.24.3″ _module_preset=”default” badge_font=”Aptos||||||||” header_text_color=”#FFFFFF” body_font=”Aptos||||||||” body_text_color=”#FFFFFF” custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_bg_color=”RGBA(255,255,255,0)” button_border_width=”1px” button_font=”Aptos|700|||||||” button_icon=”$||divi||400″ button_icon_color=”#ED1C24″ button_on_hover=”off” custom_margin=”0px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”30px||60px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” header_font_size_tablet=”20px” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” border_radii_image=”on|10px|10px|10px|10px” locked=”off” global_colors_info=”{}” button_text_color__hover=”#ED1C24″ button_text_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_color__hover_enabled=”on|hover” button_border_width__hover=”1px” button_border_width__hover_enabled=”on|hover” button_border_color__hover=”#ED1C24″ button_border_color__hover_enabled=”on|hover” button_icon_color__hover=”#000000″ button_icon_color__hover_enabled=”on|hover”][dsm_card_carousel_child admin_label=”Case study 1″ title=”Grand Th\u00e9\u00e2tre de Qu\u00e9bec prioritizes CX” image=”https:\/\/leger360.com\/wp-content\/uploads\/2024\/01\/CX.jpg” image_width=”100%” badge_custom_position=”on” badge_background_color=”#2E2E30″ badge_padding=”15px|15px|15px|15px|true|false” button_text=”Learn more” button_url=”\/wp-content\/uploads\/2024\/01\/Case-Study-CX-How-the-Grand-Theatre-de-Quebec-Prioritized-Its-CX-Initiatives.pdf” button_url_new_window=”on” image_width_tablet=”100%” image_width_phone=”100%” image_width_last_edited=”on|phone” badge_left_position_tablet=”2.5rem” badge_left_position_phone=”2.5rem” badge_left_position_last_edited=”on|desktop” content_padding_tablet=”” content_padding_phone=”” content_padding_last_edited=”on|desktop” _builder_version=”4.24.0″ _module_preset=”default” badge_font=”Aptos||||||||” badge_text_color=”#FFFFFF” header_font=”Aptos||||||||” header_text_color=”#000000″ header_font_size=”28px” body_text_color=”#000000″ subhead_text_color=”#000000″ custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_bg_color=”RGBA(255,255,255,0)” button_border_width=”1px” button_border_color=”#000000″ button_font=”Aptos|700|||||||” button_icon=”$||divi||400″ button_icon_color=”#ED1C24″ button_on_hover=”off” button_alignment=”left” button_custom_margin=”20px|||0px|false|false” button_custom_margin_tablet=”||||false|false” button_custom_margin_phone=”||||false|false” button_custom_margin_last_edited=”on|phone” button_custom_padding=”10px||10px||true|false” button_custom_padding_tablet=”||||false|false” button_custom_padding_phone=”||||false|false” button_custom_padding_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_text_color__hover=”#ED1C24″ button_text_color__hover_enabled=”on|hover” button_border_width__hover=”1px” button_border_width__hover_enabled=”on|hover” button_border_color__hover=”#ED1C24″ button_border_color__hover_enabled=”on|hover” button_icon_color__hover=”#000000″ button_icon_color__hover_enabled=”on|hover” parent_button=”on” parent_button_icon=”$” parent_header_level=”h4″ parent_stretch_image=”off”]<\/p>\n

See how we helped the <\/span>theater<\/span> identify strategic priorities based on customer interaction type.<\/span><\/p>\n

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Build better customer<\/span>\u00a0connections<\/span><\/h2>\n

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Make strategic decisions by understanding your cus<\/span>tomer journey with data-driven intelligence. We\u2019re here to be your trusted CX partner and help make your CX program more effective and less stressful to manage. Some of our solutions include:<\/span><\/p>\n

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Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Customized programs” icon_color=”#ED1C24″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Deliver a better customer experience by moving from traditional market research, another feedback system, or no existing program to a custom CX program.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Prioritized strategies” icon_color=”#ED1C24″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Identify and implement the most impactful CX strategies for your specific business goals.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Success and performance measurement” icon_color=”#ED1C24″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Show the concrete impacts of your CX initiatives to build support from senior leaders and get buy-in for future initiatives.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.4″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”P||divi||400″ icon_color=”#22434A” _builder_version=”4.24.0″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Aptos Bold|700|||||||” toggle_font_size=”20px” toggle_line_height=”1.2em” body_font=”Aptos||||||||” body_text_color=”#000000″ toggle_font_size_tablet=”16px” toggle_font_size_phone=”16px” toggle_font_size_last_edited=”on|desktop” body_font_size_tablet=”16px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”rgba(46,91,97,0.2)” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”BLANK – DO NOT DELETE” open=”on” _builder_version=”4.23.1″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”]<\/p>\n

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Custom VOC programs” icon_color=”#ED1C24″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Bridge the gap between your VOC tool and the strategic insights you\u2019re looking for. We\u2019re experts in more than one platform, so we\u2019ll recommend the best one for your needs, help you implement it, and provide ongoing support. We also offer managed services and training.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Personalized advice and guidance” icon_color=”#ED1C24″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Improve your CX programs with personalized support. Our team can provide advice across all 5 CX competencies:\u00a0<\/span><\/p>\n

    \n
  • Customer insights and understanding<\/span><\/li>\n
  • CX strategy<\/span><\/li>\n
  • Metrics, measurements, and ROI<\/span><\/li>\n
  • Design, implementation, and innovation<\/span><\/li>\n
  • Culture and accountability<\/span><\/li>\n<\/ul>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Customer-centric initiatives” icon_color=”#ED1C24″ toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

    Highlight the importance of a customer-first approach to boost customer satisfaction, increase loyalty, and stay ahead of the competition.<\/span><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”snap” _builder_version=”4.23.1″ _module_preset=”default” background_enable_color=”off” custom_margin=”||30px|||” custom_padding=”4px|0px|4px||true|” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” width=”100%” custom_margin=”35px|auto|2px|auto|false|” custom_padding=”15px||3px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.0″ _module_preset=”500a6429-ae24-487e-8201-265bdf91927e” header_font_size=”50px” header_2_font=”Aptos||||||||” header_2_text_align=”center” header_2_text_color=”gcid-28366106-ecf8-496b-97f0-6a9be6882356″ header_2_font_size=”50px” width_tablet=”” width_phone=”75%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||11px|||” header_font_size_tablet=”” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”30px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|desktop” locked=”off” global_colors_info=”{%22gcid-28366106-ecf8-496b-97f0-6a9be6882356%22:%91%22header_2_text_color%22,%22header_2_text_color%22%93}”]<\/p>\n

    What our clients say about us<\/span><\/h2>\n

    [\/et_pb_text][et_pb_icon font_icon=”{||divi||400″ icon_color=”#ED1C24″ icon_width=”65px” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.22.2″ _module_preset=”default” background_enable_color=”off” custom_padding=”0px||0px||false|false” custom_padding_tablet=”3vw||||false|false” custom_padding_phone=”7vw||||false|false” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_slider arrows_custom_color=”#2E2E30″ dot_nav_custom_color=”#ED1C24″ admin_label=”NATIONAL BANK” _builder_version=”4.24.0″ _module_preset=”679c0b7a-4c7d-46b2-9661-792260f5809b” body_font=”Aptos||||||||” body_text_color=”#2E2E30″ body_font_size=”20px” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{%22gcid-bfa7fe62-254b-41c2-9e7c-1655cf29ea48%22:%91%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22%93}”][et_pb_slide admin_title=”CLIENT 1″ _builder_version=”4.24.0″ _module_preset=”default” body_font=”Aptos||||||||” body_line_height=”1.3em” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

    \u201cI have the pleasure of working with Leger to manage our NPS surveys. They are a golden partner that excels in technical and relational aspects, and I couldn\u2019t ask for a better collaborator.\u201d<\/p>\n

    Catherine Thibault-Charbonneau, Voice of Customer Research and Valorization Director, National Bank<\/strong><\/p>\n

    [\/et_pb_slide][et_pb_slide admin_title=”CLIENT 2″ _builder_version=”4.24.0″ _module_preset=”default” body_font=”Aptos||||||||” body_line_height=”1.3em” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

    \u201cLeger really embedded within our team to deliver a spectacular market launch of our brand. I was blown away by the quality of the work and dedication to all tasks, deliverables, and our agency team.\u201d\u00a0<\/span><\/p>\n

    Tracey Bodnarchuk, CEO, Canada Powered by Women<\/b><\/p>\n

    [\/et_pb_slide][et_pb_slide admin_title=”CLIENT 2″ _builder_version=”4.24.0″ _module_preset=”default” body_font=”Aptos||||||||” body_line_height=”1.3em” locked=”off” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n

    \u201cWe want to highlight the rigor of Leger’s methodological approach and the quality of the professional support we received. The team stood out with their attentive listening and commitment to meeting our needs. We had a very positive customer experience that definitely lived up to our expectations.\u201d<\/span><\/p>\n

    Isabelle Bureau, Director, Human Resources Department, City of Vaudreuil-Dorion<\/b><\/p>\n

    [\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.4″ _module_preset=”default” background_color=”#2E2E30″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.4″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_image=”off” background_position=”top_center” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” header_text_align=”center” header_2_font=”Aptos||||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” header_2_font_size=”50px” custom_margin=”10px||20px||false|false” header_font_size_tablet=”” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”50px” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

    Improve how you engage with your audience<\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.24.0″ _module_preset=”28cfcf78-1bee-4815-a9d5-6caa8f7a4b47″ text_font=”Aptos||||||||” text_text_color=”#FFFFFF” text_font_size=”28px” text_line_height=”1.3em” text_orientation=”center” width=”100%” width_tablet=”30%” width_phone=”100%” width_last_edited=”on|desktop” custom_margin=”0px||35px||false|false” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n

    Get expert guidance and tactical support to make a real impact.<\/span><\/p>\n

    [\/et_pb_text][et_pb_button button_text=”Speak with an expert” button_alignment=”center” module_class=”hs-cta-trigger-button hs-cta-trigger-button-152654486603″ _builder_version=”4.24.1″ _module_preset=”default” button_text_color=”#FFFFFF” button_bg_color=”#ED1C24″ button_border_color=”#ED1C24″ button_icon_color=”#FFFFFF” custom_margin=”|||5px|false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”10px|30px|10px|15px|false|false” custom_padding_tablet=”10px|30px|10px|15px|false|false” custom_padding_phone=”10px|30px|10px|15px|false|false” custom_padding_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” button_custom_margin_tablet=”0px||||false|false” button_custom_margin_phone=”0px||||false|false” button_custom_margin_last_edited=”on|desktop” button_bg_color__hover=”#C8E1F4″ button_bg_enable_color__hover=”on” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” button_border_color__hover=”#C8E1F4″ button_text_color__hover=”#000000″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Customer Experience (CX)Elevate your brand perceptionImprove your engagement touchpoints and become more customer-centric.Customer feedback on a whole new level

    \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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    Customer experience (CX) is how people perceive your brand and every touchpoint they have with it. <\/h4>\n\t\t\t\t\t\n\t\t\t\t\t
    If you\u2019re responsible for collecting customer feedback or managing CX at your organization, you might not be sure what to prioritize, which VOC platform to choose, how to show ROI \u2014or even where to start. You may also find yourself under-resourced and struggling to navigate the complexities of different CX tools. We\u2019re here to help.\u00a0 We empower you to deliver an exceptional customer experience by being your CX partner, helping you connect the dots between your tactics and strategy.<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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    <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-3954","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer experience (CX) - Leger<\/title>\n<meta name=\"description\" content=\"Our CX team provides strategic and hands-on customer experience support to elevate every touchpoint along the customer journey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leger360.com\/en\/cx\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX\" \/>\n<meta property=\"og:description\" content=\"Our CX team provides strategic and hands-on customer experience support to elevate every touchpoint along the customer journey.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leger360.com\/en\/cx\/\" \/>\n<meta property=\"og:site_name\" content=\"Leger\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leger360\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-16T11:29:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leger360.com\/wp-content\/uploads\/2024\/04\/leger-feature-img-home.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1354\" \/>\n\t<meta property=\"og:image:height\" content=\"872\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@leger360\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leger360.com\\\/en\\\/cx\\\/\",\"url\":\"https:\\\/\\\/leger360.com\\\/en\\\/cx\\\/\",\"name\":\"Customer experience (CX) - 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