2019 WOW Customer Experience Retail Monitor

We are pleased to invite you to the unveiling of the 10th annual WOW Customer Experience Index for Retailers in Canada!

This year consumers have not only ranked their in-store shopping experiences, but also their online experiences. Come and see which retailers are delivering that WOW customer experience. We are pleased to also have Eric Matusiak, Partner at BDO Canada & National Retail Leader joining us to share the latest Retail Trends.

This exclusive presentation will include the following topics:

2019 Retail Trends – shared by our guest speaker Eric Matusiak (BDO)
Reveal of the top in-store retail experiences in Ontario
Reveal of the best website experiences in Canada
Changes in the factors driving in-store experiences

A not-to-be-missed networking event for the retail industry!

Date: November 14, 2019
Time: 7:30 a.m. to 9:30 a.m.
Place: St. James Cathedral Centre, 65 Church Street, Toronto, ON M5C 2E9
Complimentary continental breakfast buffet starts at 7:30 am.
Presentations begin promptly at 8:00 am.
Cost: Free

Every year, for the past 10 years, we have been unveiling the list of the best in-store retailers in Quebec and Ontario. Through a web survey, the WOW study assesses more than 200 retailers in Quebec and Ontario and evaluates 20 dimensions of the customer experience. This study considers the respective importance of each dimension within the sector, such as product quality, price competitiveness, employee courtesy, store atmosphere, sense of belonging, store proximity, etc.

2019 WOW Customer Experience Retail Monitor