A true specialist in customer experience measurement, WOW evaluates various performance indicators specific to retail businesses. Year after year, it reveals the ranking of the Ontario retailers that offer the best in-store customer experience. In 2022, more than 12,000 Ontarians were surveyed to identify the strengths and weaknesses of 148 retailers across 20 sectors.
SPECIAL FEATURE: THE RETAIL LABOUR SHORTAGE
The 2022 WOW study paints a picture of the current and future labour shortage situation affecting the retail sector.
What are the retail labour shortage trends? What is the impact on the shopping experience? What are customers’ perspectives?