{"id":19032,"date":"2023-12-04T23:23:47","date_gmt":"2023-12-05T04:23:47","guid":{"rendered":"https:\/\/leger360.com\/cx\/"},"modified":"2025-07-16T07:30:13","modified_gmt":"2025-07-16T11:30:13","slug":"experience-client","status":"publish","type":"page","link":"https:\/\/leger360.com\/fr\/experience-client\/","title":{"rendered":"Exp\u00e9rience client (CX)"},"content":{"rendered":"

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Exp\u00e9rience client (CX)<\/h1>\n

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Am\u00e9liorez votre\u00a0image<\/span> de marque<\/h1>\n

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Renforcez vos interactions avec votre client\u00e8le en adoptant un mod\u00e8le plus personnalis\u00e9.\u00a0<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_text=\u00a0\u00bbDiscutez avec notre \u00e9quipe d’experts\u00a0\u00bb module_class=\u00a0\u00bbhs-cta-trigger-button hs-cta-trigger-button-153049436245″ _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb||30px||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||30px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb10px|30px|10px|15px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb10px|30px|10px|15px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb10px|30px|10px|15px|false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb button_custom_margin_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb button_custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb button_bg_enable_color__hover=\u00a0\u00bbon\u00a0\u00bb transform_styles__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_scale__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_translate__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_rotate__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_skew__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_origin__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5″ _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_video src=\u00a0\u00bbhttps:\/\/leger360.com\/wp-content\/uploads\/2024\/10\/LEGER_cx_day_2024_horizontal.mp4″ image_src=\u00a0\u00bbhttps:\/\/leger360.com\/wp-content\/uploads\/2024\/10\/cx-day-overlay.png\u00a0\u00bb play_icon_color=\u00a0\u00bb#ED1C24″ font_icon=\u00a0\u00bb||fa||900″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb45px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb45px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-85px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||35px||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#EEEEEF\u00a0\u00bb custom_padding=\u00a0\u00bb30px||50px||false|\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||50px||false|\u00a0\u00bb custom_padding_phone=\u00a0\u00bb30px||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb30px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bb500a6429-ae24-487e-8201-265bdf91927e\u00a0\u00bb header_font=\u00a0\u00bbAptos Bold|700|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb header_2_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ header_2_font_size=\u00a0\u00bb50px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1em\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb width_tablet=\u00a0\u00bb90%\u00a0\u00bb width_phone=\u00a0\u00bb90%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb||17px|||\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb50px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

\u00a0R\u00e9troaction nouveau genre<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb80%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||6px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.22.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][dsm_card title=\u00a0\u00bbL’exp\u00e9rience client (CX) regroupe l\u2019ensemble des \u00e9motions et sentiments ressentis par la client\u00e8le lors de chacune des \u00e9tapes du parcours d\u2019achat d\u2019un produit ou d\u2019un service. C\u2019est la somme de toutes les interactions avec une marque. \u00a0\u00bb image_as_background=\u00a0\u00bboff\u00a0\u00bb image_width=\u00a0\u00bb50%\u00a0\u00bb badge_background_color=\u00a0\u00bb#2E2E30″ content_padding=\u00a0\u00bb20px|20px|20px|10px|false|false\u00a0\u00bb button_url_new_window=\u00a0\u00bb1″ content_padding_tablet=\u00a0\u00bb\u00a0\u00bb content_padding_phone=\u00a0\u00bb\u00a0\u00bb content_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb badge_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font=\u00a0\u00bbAptos Semi Bold||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb24px\u00a0\u00bb header_line_height=\u00a0\u00bb1.1em\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb16px\u00a0\u00bb button_text_color=\u00a0\u00bb#000000″ button_bg_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb button_border_width=\u00a0\u00bb1px\u00a0\u00bb button_font=\u00a0\u00bbAptos|700|||||||\u00a0\u00bb button_icon=\u00a0\u00bb$||divi||400″ button_icon_color=\u00a0\u00bb#ED1C24″ button_on_hover=\u00a0\u00bboff\u00a0\u00bb button_custom_padding=\u00a0\u00bb10px||10px||true|false\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb25px|25px|25px|25px|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb25px|25px|25px|25px|true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb25px|25px|25px|25px|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb24px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb24px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb border_radii=\u00a0\u00bbon|10px|10px|10px|10px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_bg_color__hover=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_border_width__hover=\u00a0\u00bb1px\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_border_color__hover=\u00a0\u00bb#ED1C24″ button_border_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_icon_color__hover=\u00a0\u00bb#000000″ button_icon_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#ED1C24″ button_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb]<\/p>\n

Si vous \u00eates responsable de l\u2019exp\u00e9rience client (CX) dans votre organisation, il se peut que vous vous sentiez d\u00e9pass\u00e9s par les \u00e9l\u00e9ments \u00e0 prioriser et incertains quant au point de d\u00e9part \u00e0 choisir.\u00a0<\/span><\/p>\n

Il se peut aussi que vous ayez du mal \u00e0 vous orienter \u00e0 travers la panoplie d\u2019outils CX mis \u00e0 votre disposition et que vous vous sentiez d\u00e9munis devant tant de complexit\u00e9. Pas de panique, nous sommes l\u00e0 pour vous \u00e9pauler.\u00a0<\/span><\/p>\n

En devenant votre partenaire CX, notre \u00e9quipe mettra en place des tactiques et mettra \u00e0 profit toute son expertise pour vous offrir les moyens de fournir une exp\u00e9rience hors du commun. <\/span><\/p>\n

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locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#ED1C24″ button_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_bg_color__hover=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_border_width__hover=\u00a0\u00bb1px\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_border_color__hover=\u00a0\u00bb#ED1C24″ button_border_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb button_icon_color__hover=\u00a0\u00bb#000000″ button_icon_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb][dsm_card_carousel_child admin_label=\u00a0\u00bbCase study 1″ title=\u00a0\u00bbLe Grand Th\u00e9\u00e2tre de Qu\u00e9bec priorise l’exp\u00e9rience client\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/leger360.com\/wp-content\/uploads\/2024\/01\/CX.jpg\u00a0\u00bb image_width=\u00a0\u00bb100%\u00a0\u00bb 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D\u00e9couvrez comment nous avons aid\u00e9 le th\u00e9\u00e2tre \u00e0 d\u00e9finir des priorit\u00e9s strat\u00e9giques bas\u00e9es sur le type d’interaction avec sa client\u00e8le.<\/span><\/p>\n

[\/dsm_card_carousel_child][\/dsm_card_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbHeader\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_position=\u00a0\u00bbbottom_center\u00a0\u00bb custom_padding=\u00a0\u00bb29px||30px|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb collapsed=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb|auto||auto|false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb30px||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px|20px|0px|20px|false|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|0px||0px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|15px|15px|15px|15px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb width__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bb500a6429-ae24-487e-8201-265bdf91927e\u00a0\u00bb text_text_color=\u00a0\u00bb#000000″ header_font=\u00a0\u00bbAptos Bold|700|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#000000″ header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb header_2_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ header_2_font_size=\u00a0\u00bb50px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1em\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb1px||25px||false|false\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb50px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-28366106-ecf8-496b-97f0-6a9be6882356%22:%91%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n

Am\u00e9liorez votre relation client<\/span><\/h2>\n

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Optimisez votre prise de d\u00e9cision strat\u00e9gique en acqu\u00e9rant une compr\u00e9hension approfondie de votre parcours client, bas\u00e9 sur des analyses et des donn\u00e9es robustes. Voici quelques-unes de nos solutions :<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.17.3″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb|auto|30px|auto|false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-90px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-65px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb30px||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px|20px|30px|20px|true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb20px|0px|20px|0px|true|true\u00a0\u00bb border_radii=\u00a0\u00bbon|15px|15px|15px|15px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb width__hover_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#000000″ open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb toggle_icon=\u00a0\u00bbP||divi||400″ icon_color=\u00a0\u00bb#22434A\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#000000″ toggle_font=\u00a0\u00bbAptos Bold|700|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb20px\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ toggle_font_size_tablet=\u00a0\u00bb16px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb body_font_size_tablet=\u00a0\u00bb16px\u00a0\u00bb body_font_size_phone=\u00a0\u00bb14px\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bbrgba(46,91,97,0.2)\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbBLANK – DO NOT DELETE\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay:none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbProgrammes personnalis\u00e9s\u00a0\u00bb icon_color=\u00a0\u00bb#ED1C24″ toggle_icon=\u00a0\u00bbL||divi||400″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Bonifiez votre exp\u00e9rience client en passant des m\u00e9thodes de recherche traditionnelles \u00e0 un programme taill\u00e9 sur mesure, qui saura r\u00e9pondre \u00e0 vos besoins sp\u00e9cifiques. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbStrat\u00e9gies sp\u00e9cifiques\u00a0\u00bb icon_color=\u00a0\u00bb#ED1C24″ toggle_icon=\u00a0\u00bbL||divi||400″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Identifiez et adoptez les strat\u00e9gies en mati\u00e8re d\u2019exp\u00e9rience client (CX) les plus efficaces pour vos objectifs commerciaux sp\u00e9cifiques.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bb\u00c9valuation de la r\u00e9ussite et de la performance\u00a0\u00bb icon_color=\u00a0\u00bb#ED1C24″ toggle_icon=\u00a0\u00bbL||divi||400″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

D\u00e9montrez l\u2019impact tangible de vos initiatives en mati\u00e8re d\u2019exp\u00e9rience client (CX) afin d\u2019obtenir le soutien de vos dirigeants pour les convaincre d\u2019entreprendre de nouvelles initiatives.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#000000″ open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb toggle_icon=\u00a0\u00bbP||divi||400″ icon_color=\u00a0\u00bb#22434A\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#000000″ toggle_font=\u00a0\u00bbAptos Bold|700|||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb20px\u00a0\u00bb toggle_line_height=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ toggle_font_size_tablet=\u00a0\u00bb16px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb body_font_size_tablet=\u00a0\u00bb16px\u00a0\u00bb body_font_size_phone=\u00a0\u00bb14px\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb border_color_bottom=\u00a0\u00bbrgba(46,91,97,0.2)\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbBLANK – DO NOT DELETE\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay:none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbProgrammes \u00ab Voix du client \u00bb (VoC) personnalis\u00e9s\u00a0\u00bb icon_color=\u00a0\u00bb#ED1C24″ toggle_icon=\u00a0\u00bbL||divi||400″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Alliez vos outils \u00e0 nos conseils en mati\u00e8re de \u00ab\u00a0Voix du client\u00a0\u00bb pour d\u00e9couvrir de nouvelles perspectives strat\u00e9giques. Nos connaissances des diverses plateformes nous permettent de vous offrir une panoplie de solutions pour vous outiller convenablement, tout au long du processus. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbConseils personnalis\u00e9s\u00a0\u00bb icon_color=\u00a0\u00bb#ED1C24″ toggle_icon=\u00a0\u00bbL||divi||400″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_ul_item_indent=\u00a0\u00bb50px\u00a0\u00bb body_ul_item_indent_tablet=\u00a0\u00bb50px\u00a0\u00bb body_ul_item_indent_phone=\u00a0\u00bb35px\u00a0\u00bb body_ul_item_indent_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Am\u00e9liorez vos strat\u00e9gies en mati\u00e8re d\u2019exp\u00e9rience client (CX) gr\u00e2ce \u00e0 un soutien personnalis\u00e9.\u00a0<\/span><\/p>\n

Notre \u00e9quipe peut vous conseiller de diff\u00e9rentes fa\u00e7ons :<\/span><\/p>\n

    \n
  • Connaissance et compr\u00e9hension de votre client\u00e8le<\/span><\/li>\n
  • Strat\u00e9gie CX<\/span><\/li>\n
  • \u00c9valuations, analyses et retour sur investissement (ROI)\u00a0<\/span><\/li>\n
  • Conception, mise en \u0153uvre, et innovation<\/span><\/li>\n
  • Culture et responsabilisation\u00a0<\/span><\/li>\n<\/ul>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbInitiatives ax\u00e9es sur la client\u00e8le \u00a0\u00bb icon_color=\u00a0\u00bb#ED1C24″ toggle_icon=\u00a0\u00bbL||divi||400″ use_icon_font_size=\u00a0\u00bbon\u00a0\u00bb icon_font_size=\u00a0\u00bb30px\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Mettez en valeur l’importance d’une approche orient\u00e9e sur la client\u00e8le pour renforcer la satisfaction, fid\u00e9liser davantage la client\u00e8le et garder une longueur d\u2019avance sur la concurrence.<\/span><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ module_class=\u00a0\u00bbsnap\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb||30px|||\u00a0\u00bb custom_padding=\u00a0\u00bb4px|0px|4px||true|\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.22.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb35px|auto|2px|auto|false|\u00a0\u00bb custom_padding=\u00a0\u00bb15px||3px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.22.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0″ _module_preset=\u00a0\u00bb500a6429-ae24-487e-8201-265bdf91927e\u00a0\u00bb header_font_size=\u00a0\u00bb50px\u00a0\u00bb header_2_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bbgcid-28366106-ecf8-496b-97f0-6a9be6882356″ header_2_font_size=\u00a0\u00bb50px\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb75%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||11px|||\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-28366106-ecf8-496b-97f0-6a9be6882356%22:%91%22header_2_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb]<\/p>\n

    Ce que notre client\u00e8le en<\/span>\u00a0pense<\/span><\/h2>\n

    [\/et_pb_text][et_pb_icon font_icon=\u00a0\u00bb{||divi||400″ icon_color=\u00a0\u00bb#ED1C24″ icon_width=\u00a0\u00bb65px\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_icon][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.22.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb3vw||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb7vw||||false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|15px|15px|15px|15px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.22.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_slider arrows_custom_color=\u00a0\u00bb#2E2E30″ dot_nav_custom_color=\u00a0\u00bb#ED1C24″ admin_label=\u00a0\u00bbNATIONAL BANK\u00a0\u00bb _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bb679c0b7a-4c7d-46b2-9661-792260f5809b\u00a0\u00bb body_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#2E2E30″ body_font_size=\u00a0\u00bb20px\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-bfa7fe62-254b-41c2-9e7c-1655cf29ea48%22:%91%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22%93}\u00a0\u00bb][et_pb_slide admin_title=\u00a0\u00bbCLIENT 1″ _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb body_line_height=\u00a0\u00bb1.3em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

    \u00ab J’ai le plaisir de collaborer avec L\u00e9ger pour <\/span>\u200b<\/span>la gestion de nos sondages NPS. C\u2019est <\/span>\u200b<\/span>un partenaire en or ma\u00eetrisant parfaitement tant les aspects techniques que relationnels, <\/span>\u200b<\/span>je ne peux demander un meilleur collaborateur.<\/span>\u200b<\/span> \u00bb<\/span><\/p>\n

    Catherine Thibault-Charbonneau, directrice, recherche & valorisation, Voix du client, Banque Nationale<\/b><\/p>\n

    [\/et_pb_slide][et_pb_slide admin_title=\u00a0\u00bbCLIENT 2″ _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb body_line_height=\u00a0\u00bb1.3em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

    \u00ab L\u00e9ger s’est r\u00e9ellement int\u00e9gr\u00e9 \u00e0 notre \u00e9quipe pour r\u00e9aliser un lancement spectaculaire de notre marque sur le march\u00e9. J’ai \u00e9t\u00e9 \u00e9poustoufl\u00e9e par la qualit\u00e9 du travail et du d\u00e9vouement de leur \u00e9quipe \u00e0 l\u2019\u00e9gard de toutes les t\u00e2ches et les livrables. \u00bb<\/span><\/p>\n

    Tracey Bodnarchuk, PDG, Canada Powered by Women<\/b><\/p>\n

    [\/et_pb_slide][et_pb_slide admin_title=\u00a0\u00bbCLIENT 2″ _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb body_line_height=\u00a0\u00bb1.3em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_transition=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

    \u00ab Nous tenons \u00e0 souligner la rigueur de l’approche m\u00e9thodologique de L\u00e9ger et la qualit\u00e9 de l’accompagnement professionnel que nous avons re\u00e7u. L’\u00e9quipe s’est d\u00e9marqu\u00e9e par son \u00e9coute attentive et son souci de r\u00e9pondre \u00e0 nos besoins. Nous avons v\u00e9cu une exp\u00e9rience client tr\u00e8s positive et d\u00e9finitivement \u00e0 la hauteur de nos attentes. \u00bb<\/span><\/p>\n

    Isabelle Bureau, directrice, service des ressources humaines, Ville de Vaudreuil-Dorion<\/b><\/p>\n

    [\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#2E2E30″ locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.24.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font=\u00a0\u00bbAptos||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_2_font_size=\u00a0\u00bb50px\u00a0\u00bb custom_margin=\u00a0\u00bb10px||20px||false|false\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb50px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    Am\u00e9liorez vos relations avec votre client\u00e8le <\/h2>\n

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    Recevez des conseils d’experts et un soutien logistique pour obtenir des r\u00e9sultats significatifs.<\/span><\/p>\n

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    Exp\u00e9rience client (CX)Am\u00e9liorez votre\u00a0image de marqueRenforcez vos interactions avec votre client\u00e8le en adoptant un mod\u00e8le plus personnalis\u00e9.\u00a0\u00a0R\u00e9troaction nouveau genre

    \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t
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    L'exp\u00e9rience client (CX) regroupe l\u2019ensemble des \u00e9motions et sentiments ressentis par la client\u00e8le lors de chacune des \u00e9tapes du parcours d\u2019achat d\u2019un produit ou d\u2019un service. C\u2019est la somme de toutes les interactions avec une marque. <\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>Si vous \u00eates responsable de l\u2019exp\u00e9rience client (CX) dans votre organisation, il se peut que vous vous sentiez d\u00e9pass\u00e9s par les \u00e9l\u00e9ments \u00e0 prioriser et incertains quant au point de d\u00e9part \u00e0 choisir.\u00a0 Il se peut aussi que vous ayez du mal \u00e0 vous orienter \u00e0 travers la panoplie d\u2019outils CX mis \u00e0 votre disposition et que vous vous sentiez d\u00e9munis devant tant de complexit\u00e9. Pas de panique, nous sommes l\u00e0 pour vous \u00e9pauler.\u00a0 En devenant votre partenaire CX, notre \u00e9quipe mettra en place des tactiques et mettra \u00e0 profit toute son expertise pour vous offrir les […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-19032","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nExp\u00e9rience client (CX) - Leger<\/title>\n<meta name=\"description\" content=\"L\u00e9ger vous offre un soutien strat\u00e9gique et logistique dans toutes les dimensions de l\u2019exp\u00e9rience client pour vous guider vers une stat\u00e9gie plus ax\u00e9e sur la client\u00e8le.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leger360.com\/fr\/experience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exp\u00e9rience client (CX)\" \/>\n<meta property=\"og:description\" content=\"L\u00e9ger vous offre un soutien strat\u00e9gique et logistique dans toutes les dimensions de l\u2019exp\u00e9rience client pour vous guider vers une stat\u00e9gie plus ax\u00e9e sur la client\u00e8le.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leger360.com\/fr\/experience-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Leger\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leger360\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-16T11:30:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leger360.com\/wp-content\/uploads\/2024\/04\/leger-feature-img-home.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1354\" \/>\n\t<meta property=\"og:image:height\" content=\"872\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@leger360\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/experience-client\\\/\",\"url\":\"https:\\\/\\\/leger360.com\\\/fr\\\/experience-client\\\/\",\"name\":\"Exp\u00e9rience client (CX) - 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