{"id":14292,"date":"2020-02-21T20:42:26","date_gmt":"2020-02-21T20:42:26","guid":{"rendered":"https:\/\/leger360.com\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\/"},"modified":"2020-02-21T20:42:26","modified_gmt":"2020-02-21T20:42:26","slug":"isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger","status":"publish","type":"post","link":"https:\/\/leger360.com\/fr\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\/","title":{"rendered":"Isabelle Blanchet devient Vice-Pr\u00e9sidente de l\u2019exp\u00e9rience client"},"content":{"rendered":"<p><em>Pour diffusion imm\u00e9diate <\/em><\/p>\n<p><strong>Montr\u00e9al, le 21 f\u00e9vrier 2020<\/strong> \u2013 L\u00e9ger est fi\u00e8re d\u2019annoncer l\u2019arriv\u00e9e d\u2019<a href=\"https:\/\/leger360.com\/fr\/profiles\/isabelle-blancet\/\" target=\"_blank\" rel=\"noopener\">Isabelle Blanchet<\/a> au sein de son \u00e9quipe d\u2019experts en tant que Vice-Pr\u00e9sidente, exp\u00e9rience client.<\/p>\n<p>Madame Blanchet est une consultante reconnue qui a \u00e9volu\u00e9 pendant plus de 20 ans au sein d\u2019entreprises de services pancanadiennes dont Bell et la Banque Laurentienne. Elle est l\u2019une des rares expertes canadiennes ayant obtenu son accr\u00e9ditation de l\u2019Association professionnelle en exp\u00e9rience client\u00a0(CXPA).<\/p>\n<p>Madame Blanchet a contribu\u00e9 \u00e0 l\u2019optimisation de nombreux parcours clients, refonte de programme de loyaut\u00e9, d\u00e9ploiement de canaux de distribution (site transactionnel, clavardage), cr\u00e9ation de tactiques de gu\u00e9rilla marketing et gestion des insatisfactions (plaintes, relations avec l\u2019Ombudsman). \u00ab\u00a0Je suis enchant\u00e9e de me joindre \u00e0 l\u2019\u00e9quipe de L\u00e9ger et d\u2019offrir mon expertise en consultation \u00e0 leurs prestigieux clients. C\u2019est en traduisant des concepts en solutions concr\u00e8tes que je serai en mesure de mieux les outiller et de les guider dans l\u2019op\u00e9rationnalisation de leur promesse de marque.\u00a0\u00bb<\/p>\n<p>\u00ab\u00a0Isabelle dirigera notre d\u00e9partement de services-conseils et \u00e9paulera nos clients canadiens dans la compr\u00e9hension, la mesure et l\u2019accompagnement du parcours client. Elle apporte une exp\u00e9rience de travail unique pour transformer efficacement les donn\u00e9es en recommandations strat\u00e9giques au sein de mon \u00e9quipe L\u00e9ger Metrics \u00bb, a soulign\u00e9 Jean-Marc L\u00e9ger, Pr\u00e9sident de L\u00e9ger.<\/p>\n<p><strong>L\u00e9ger<\/strong><\/p>\n<p>L\u00e9ger est la plus grande firme de sondage, de recherche marketing et analytique \u00e0 propri\u00e9t\u00e9 canadienne, avec plus de 600 employ\u00e9s r\u00e9partis dans ses huit bureaux canadiens et am\u00e9ricains. L\u00e9ger travaille avec des clients prestigieux depuis 1986. Pour plus d\u2019information : <a href=\"https:\/\/leger360.com\/fr\/\">leger360.com<\/a>.<\/p>\n<p><strong>L\u00e9ger Metrics<\/strong><\/p>\n<p>L\u00e9ger Metrics, une division de L\u00e9ger, est l\u2019un des principaux fournisseurs nord-am\u00e9ricains en solutions CEM (Customer Experience Management) et VoC (Voice of the Customer). Nos solutions et nos services facilitent le travail des gestionnaires d\u2019entreprise, puisque ceux-ci re\u00e7oivent des commentaires continus sur leurs clients et des informations pertinentes face \u00e0 leurs performances en temps r\u00e9el sur une plateforme web conviviale. Les entreprises avant-gardistes utilisent cette intelligence d\u2019affaires combin\u00e9e \u00e0 nos services-conseils pour am\u00e9liorer leurs op\u00e9rations et, par le fait m\u00eame, l\u2019exp\u00e9rience client offerte dans leurs points de vente. Pour plus d\u2019information : <a href=\"https:\/\/metrics.leger360.com\/\">metrics.leger360.com<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\">-30-<\/p>\n<p><strong><u>Pour plus d\u2019information<\/u><\/strong><\/p>\n<p>Sarah Mottet<\/p>\n<p>Directrice marketing<\/p>\n<p>514-982-2464 #3186<\/p>\n<p><a href=\"mailto:smottet@leger360.com\">smottet@leger360.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour diffusion imm\u00e9diate Montr\u00e9al, le 21 f\u00e9vrier 2020 \u2013 L\u00e9ger est fi\u00e8re d\u2019annoncer l\u2019arriv\u00e9e d\u2019Isabelle Blanchet au sein de son \u00e9quipe d\u2019experts en tant que Vice-Pr\u00e9sidente, exp\u00e9rience client. Madame Blanchet est une consultante reconnue qui a \u00e9volu\u00e9 pendant plus de 20 ans au sein d\u2019entreprises de services pancanadiennes dont Bell et la Banque Laurentienne. Elle [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8007,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[35],"tags":[],"post_language_cat":[42],"class_list":["post-14292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-the-news","post_language_cat-fr-in-the-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Isabelle Blanchet devient Vice-Pr\u00e9sidente de l\u2019exp\u00e9rience client - Leger<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leger360.com\/fr\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Isabelle Blanchet devient Vice-Pr\u00e9sidente de l\u2019exp\u00e9rience client\" \/>\n<meta property=\"og:description\" content=\"Pour diffusion imm\u00e9diate Montr\u00e9al, le 21 f\u00e9vrier 2020 \u2013 L\u00e9ger est fi\u00e8re d\u2019annoncer l\u2019arriv\u00e9e d\u2019Isabelle Blanchet au sein de son \u00e9quipe d\u2019experts en tant que Vice-Pr\u00e9sidente, exp\u00e9rience client. Madame Blanchet est une consultante reconnue qui a \u00e9volu\u00e9 pendant plus de 20 ans au sein d\u2019entreprises de services pancanadiennes dont Bell et la Banque Laurentienne. Elle [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leger360.com\/fr\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\/\" \/>\n<meta property=\"og:site_name\" content=\"Leger\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leger360\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-21T20:42:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leger360.com\/wp-content\/uploads\/2024\/02\/Isabel2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"340\" \/>\n\t<meta property=\"og:image:height\" content=\"340\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jason Anthony\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@leger360\" \/>\n<meta name=\"twitter:site\" content=\"@leger360\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jason Anthony\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\\\/\"},\"author\":{\"name\":\"Jason Anthony\",\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/#\\\/schema\\\/person\\\/34dfccb7aa46dcd4085221008ca51ac9\"},\"headline\":\"Isabelle Blanchet devient Vice-Pr\u00e9sidente de l\u2019exp\u00e9rience client\",\"datePublished\":\"2020-02-21T20:42:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\\\/\"},\"wordCount\":423,\"publisher\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/leger360.com\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Isabel2.jpg\",\"articleSection\":[\"In the news\"],\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\\\/\",\"url\":\"https:\\\/\\\/leger360.com\\\/fr\\\/isabelle-blanchet-devient-vice-presidente-de-lexperience-client-chez-leger\\\/\",\"name\":\"Isabelle Blanchet devient Vice-Pr\u00e9sidente de l\u2019exp\u00e9rience client - 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