{"id":16973,"date":"2023-10-03T13:00:00","date_gmt":"2023-10-03T13:00:00","guid":{"rendered":"https:\/\/leger360.com\/celebration-de-la-journee-internationale-experience-client\/"},"modified":"2024-04-23T16:09:37","modified_gmt":"2024-04-23T20:09:37","slug":"celebration-de-la-journee-internationale-experience-client","status":"publish","type":"post","link":"https:\/\/leger360.com\/fr\/celebration-de-la-journee-internationale-experience-client\/","title":{"rendered":"C\u00e9l\u00e9bration de la Journ\u00e9e internationale de l\u2019exp\u00e9rience client"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"font-size: revert; color: initial;\">Aujourd&rsquo;hui, les sp\u00e9cialistes de l&rsquo;exp\u00e9rience client (CX) du monde entier c\u00e9l\u00e8brent la Journ\u00e9e de l\u2019exp\u00e9rience client. Chez L\u00e9ger, l&rsquo;exp\u00e9rience client ne se limite pas qu\u2019au travail de notre excellente \u00e9quipe CX. Il s&rsquo;agit de faire partie de la communaut\u00e9 CX, ainsi que de l&rsquo;engagement de toute notre entreprise \u00e0 offrir une excellente exp\u00e9rience client \u00e0 l&rsquo;ensemble de notre client\u00e8le. <\/span> <\/p>\n<h2 class=\"wp-block-heading\" id=\"h-qu-est-ce-que-la-journee-de-l-experience-client\">Qu\u2019est-ce que la Journ\u00e9e de l\u2019exp\u00e9rience client?<\/h2>\n<p>Implant\u00e9e par la CXPA (Customer Experience Professionals Association), la Journ\u00e9e de l\u2019exp\u00e9rience client vise \u00e0 c\u00e9l\u00e9brer les organisations, les individus et la client\u00e8le au c\u0153ur de l&rsquo;am\u00e9lioration de l&rsquo;exp\u00e9rience client.\u00a0<\/p>\n<p>Cette ann\u00e9e, le th\u00e8me \u00e9tant \u00ab Une bonne exp\u00e9rience client offre de meilleurs r\u00e9sultats aux client(e)s, aux employ\u00e9(e)s et aux organisations \u00bb, nous ne pouvons qu\u2019\u00eatre d&rsquo;accord! La mise en place de pratiques CX innovantes n&rsquo;est qu&rsquo;une des multiples raisons pour lesquelles L\u00e9ger est la firme de recherche marketing qui conna\u00eet la croissance la plus rapide en Am\u00e9rique du Nord.\u00a0<\/p>\n<p>D\u2019ailleurs, afin de participer aux c\u00e9l\u00e9brations, certains de nos client(e)s ont g\u00e9n\u00e9reusement partag\u00e9 les exp\u00e9riences positives qu&rsquo;ils ou elles ont v\u00e9cues en travaillant avec L\u00e9ger.<\/p>\n<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Journ\u00e9e internationale de l&#039;exp\u00e9rience client chez L\u00e9ger\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/Ue7lRphYGNA?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div>\n<\/figure>\n<h2 class=\"wp-block-heading\">L\u2019exp\u00e9rience client chez L\u00e9ger<\/h2>\n<p>Pour nous, la Journ\u00e9e de l\u2019exp\u00e9rience client signifie aussi c\u00e9l\u00e9brer nos sp\u00e9cialistes CX! Ces derniers et derni\u00e8res se consacrent \u00e0 vous donner les moyens de tenir la promesse de votre marque et de prendre de meilleures d\u00e9cisions gr\u00e2ce \u00e0 des solutions CX robustes, pr\u00e9cises et exploitables. Notre \u00e9quipe CX r\u00e9unit des sp\u00e9cialistes certifi\u00e9(e)s Medallia et Qualtrics offrant des services consultatifs, l\u2019implantation de programmes de VoC (Voix du Client) et des services g\u00e9r\u00e9s (apr\u00e8s implantation).<\/p>\n<p>Consultez notre brochure ci-dessous pour en savoir plus sur les services que nous proposons.<\/p>\n<\/p>\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/leger360.com\/wp-content\/uploads\/2023\/10\/CX-Brochure-FR-Final.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/leger360.com\/wp-content\/uploads\/2024\/02\/20231003-CX-Brochure-FR-Cover-1-791x1024.png\" alt=\"\" class=\"wp-image-42356\" style=\"width:216px\" width=\"216\"\/><\/a><\/figure>\n<\/p>\n<h2 class=\"wp-block-heading\">Cela vous int\u00e9resse?<\/h2>\n<p>Contactez notre \u00e9quipe CX d\u00e8s aujourd&rsquo;hui. Nous sommes enthousiastes \u00e0 l\u2019id\u00e9e d&rsquo;apprendre comment nous pouvons soutenir votre prochain projet CX!<\/p>\n<p>[\/et_pb_text][et_pb_button button_text=\u00a0\u00bbSoumettre\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb module_class=\u00a0\u00bbhs-cta-trigger-button hs-cta-trigger-button-153049436245&Prime; hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aujourd&rsquo;hui, les sp\u00e9cialistes de l&rsquo;exp\u00e9rience client (CX) du monde entier c\u00e9l\u00e8brent la Journ\u00e9e de l\u2019exp\u00e9rience client. Chez L\u00e9ger, l&rsquo;exp\u00e9rience client ne se limite pas qu\u2019au travail de notre excellente \u00e9quipe CX. Il s&rsquo;agit de faire partie de la communaut\u00e9 CX, ainsi que de l&rsquo;engagement de toute notre entreprise \u00e0 offrir une excellente exp\u00e9rience client \u00e0 l&rsquo;ensemble de notre client\u00e8le. Qu\u2019est-ce que la Journ\u00e9e de l\u2019exp\u00e9rience client? Implant\u00e9e par la CXPA (Customer Experience Professionals Association), la Journ\u00e9e de l\u2019exp\u00e9rience client vise \u00e0 c\u00e9l\u00e9brer les organisations, les individus et la client\u00e8le au c\u0153ur de l&rsquo;am\u00e9lioration de l&rsquo;exp\u00e9rience client.\u00a0 Cette ann\u00e9e, le th\u00e8me \u00e9tant \u00ab Une bonne exp\u00e9rience client offre de meilleurs r\u00e9sultats aux client(e)s, aux employ\u00e9(e)s et aux organisations \u00bb, nous ne pouvons qu\u2019\u00eatre d&rsquo;accord! La mise en place de pratiques CX innovantes n&rsquo;est qu&rsquo;une des multiples raisons pour lesquelles L\u00e9ger est la firme de recherche marketing qui conna\u00eet la croissance la plus rapide en Am\u00e9rique du Nord.\u00a0 D\u2019ailleurs, afin de participer aux c\u00e9l\u00e9brations, certains de nos client(e)s ont g\u00e9n\u00e9reusement partag\u00e9 les exp\u00e9riences positives qu&rsquo;ils ou elles ont v\u00e9cues en travaillant avec L\u00e9ger. https:\/\/youtu.be\/Ue7lRphYGNA L\u2019exp\u00e9rience client chez L\u00e9ger Pour nous, la Journ\u00e9e de l\u2019exp\u00e9rience client signifie aussi c\u00e9l\u00e9brer nos sp\u00e9cialistes CX! Ces [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12136,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><span style=\"font-size: revert; color: initial;\">Aujourd'hui, les sp\u00e9cialistes de l'exp\u00e9rience client (CX) du monde entier c\u00e9l\u00e8brent la Journ\u00e9e de l\u2019exp\u00e9rience client. Chez L\u00e9ger, l'exp\u00e9rience client ne se limite pas qu\u2019au travail de notre excellente \u00e9quipe CX. Il s'agit de faire partie de la communaut\u00e9 CX, ainsi que de l'engagement de toute notre entreprise \u00e0 offrir une excellente exp\u00e9rience client \u00e0 l'ensemble de notre client\u00e8le. <\/span> <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-qu-est-ce-que-la-journee-de-l-experience-client\">Qu\u2019est-ce que la Journ\u00e9e de l\u2019exp\u00e9rience client?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Implant\u00e9e par la CXPA (Customer Experience Professionals Association), la Journ\u00e9e de l\u2019exp\u00e9rience client vise \u00e0 c\u00e9l\u00e9brer les organisations, les individus et la client\u00e8le au c\u0153ur de l'am\u00e9lioration de l'exp\u00e9rience client.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Cette ann\u00e9e, le th\u00e8me \u00e9tant \u00ab Une bonne exp\u00e9rience client offre de meilleurs r\u00e9sultats aux client(e)s, aux employ\u00e9(e)s et aux organisations \u00bb, nous ne pouvons qu\u2019\u00eatre d'accord! La mise en place de pratiques CX innovantes n'est qu'une des multiples raisons pour lesquelles L\u00e9ger est la firme de recherche marketing qui conna\u00eet la croissance la plus rapide en Am\u00e9rique du Nord.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>D\u2019ailleurs, afin de participer aux c\u00e9l\u00e9brations, certains de nos client(e)s ont g\u00e9n\u00e9reusement partag\u00e9 les exp\u00e9riences positives qu'ils ou elles ont v\u00e9cues en travaillant avec L\u00e9ger.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:embed {\"url\":\"https:\/\/youtu.be\/Ue7lRphYGNA\",\"type\":\"video\",\"providerNameSlug\":\"youtube\",\"responsive\":true,\"className\":\"wp-embed-aspect-16-9 wp-has-aspect-ratio\"} -->\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/youtu.be\/Ue7lRphYGNA\n<\/div><\/figure>\n<!-- \/wp:embed -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">L\u2019exp\u00e9rience client chez L\u00e9ger<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Pour nous, la Journ\u00e9e de l\u2019exp\u00e9rience client signifie aussi c\u00e9l\u00e9brer nos sp\u00e9cialistes CX! Ces derniers et derni\u00e8res se consacrent \u00e0 vous donner les moyens de tenir la promesse de votre marque et de prendre de meilleures d\u00e9cisions gr\u00e2ce \u00e0 des solutions CX robustes, pr\u00e9cises et exploitables. Notre \u00e9quipe CX r\u00e9unit des sp\u00e9cialistes certifi\u00e9(e)s Medallia et Qualtrics offrant des services consultatifs, l\u2019implantation de programmes de VoC (Voix du Client) et des services g\u00e9r\u00e9s (apr\u00e8s implantation).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Consultez notre brochure ci-dessous pour en savoir plus sur les services que nous proposons.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"align\":\"center\",\"id\":42356,\"width\":216,\"sizeSlug\":\"large\",\"linkDestination\":\"custom\"} -->\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/leger360.com\/wp-content\/uploads\/2023\/10\/CX-Brochure-FR-Final.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img src=\"https:\/\/leger360.com\/wp-content\/uploads\/2024\/02\/20231003-CX-Brochure-FR-Cover-1-791x1024.png\" alt=\"\" class=\"wp-image-42356\" style=\"width:216px\" width=\"216\"\/><\/a><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Cela vous int\u00e9resse?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contactez notre \u00e9quipe CX d\u00e8s aujourd'hui. Nous sommes enthousiastes \u00e0 l\u2019id\u00e9e d'apprendre comment nous pouvons soutenir votre prochain projet CX!<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:gravityforms\/form {\"formId\":\"68\",\"title\":false,\"description\":false,\"ajax\":true,\"fieldValues\":\"mailchimp_tag=2023_cx_day_blog_fru0026form_label=2023_cx_day_blog_fr\",\"inputPrimaryColor\":\"#204ce5\"} \/-->","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[35],"tags":[],"post_language_cat":[42],"class_list":["post-16973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-the-news","post_language_cat-fr-in-the-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C\u00e9l\u00e9bration de la Journ\u00e9e internationale de l\u2019exp\u00e9rience client - Leger<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leger360.com\/fr\/celebration-de-la-journee-internationale-experience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00e9l\u00e9bration de la Journ\u00e9e internationale de l\u2019exp\u00e9rience client\" \/>\n<meta property=\"og:description\" content=\"Aujourd&#039;hui, les sp\u00e9cialistes de l&#039;exp\u00e9rience client (CX) du monde entier c\u00e9l\u00e8brent la Journ\u00e9e de l\u2019exp\u00e9rience client. Chez L\u00e9ger, l&#039;exp\u00e9rience client ne se limite pas qu\u2019au travail de notre excellente \u00e9quipe CX. Il s&#039;agit de faire partie de la communaut\u00e9 CX, ainsi que de l&#039;engagement de toute notre entreprise \u00e0 offrir une excellente exp\u00e9rience client \u00e0 l&#039;ensemble de notre client\u00e8le. Qu\u2019est-ce que la Journ\u00e9e de l\u2019exp\u00e9rience client? Implant\u00e9e par la CXPA (Customer Experience Professionals Association), la Journ\u00e9e de l\u2019exp\u00e9rience client vise \u00e0 c\u00e9l\u00e9brer les organisations, les individus et la client\u00e8le au c\u0153ur de l&#039;am\u00e9lioration de l&#039;exp\u00e9rience client.\u00a0 Cette ann\u00e9e, le th\u00e8me \u00e9tant \u00ab Une bonne exp\u00e9rience client offre de meilleurs r\u00e9sultats aux client(e)s, aux employ\u00e9(e)s et aux organisations \u00bb, nous ne pouvons qu\u2019\u00eatre d&#039;accord! La mise en place de pratiques CX innovantes n&#039;est qu&#039;une des multiples raisons pour lesquelles L\u00e9ger est la firme de recherche marketing qui conna\u00eet la croissance la plus rapide en Am\u00e9rique du Nord.\u00a0 D\u2019ailleurs, afin de participer aux c\u00e9l\u00e9brations, certains de nos client(e)s ont g\u00e9n\u00e9reusement partag\u00e9 les exp\u00e9riences positives qu&#039;ils ou elles ont v\u00e9cues en travaillant avec L\u00e9ger. https:\/\/youtu.be\/Ue7lRphYGNA L\u2019exp\u00e9rience client chez L\u00e9ger Pour nous, la Journ\u00e9e de l\u2019exp\u00e9rience client signifie aussi c\u00e9l\u00e9brer nos sp\u00e9cialistes CX! Ces [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leger360.com\/fr\/celebration-de-la-journee-internationale-experience-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Leger\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leger360\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-03T13:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-23T20:09:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leger360.com\/wp-content\/uploads\/2024\/02\/20230918-CX-days-Feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1564\" \/>\n\t<meta property=\"og:image:height\" content=\"978\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jason Anthony\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@leger360\" \/>\n<meta name=\"twitter:site\" content=\"@leger360\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jason Anthony\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/celebration-de-la-journee-internationale-experience-client\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/celebration-de-la-journee-internationale-experience-client\\\/\"},\"author\":{\"name\":\"Jason Anthony\",\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/#\\\/schema\\\/person\\\/34dfccb7aa46dcd4085221008ca51ac9\"},\"headline\":\"C\u00e9l\u00e9bration de la Journ\u00e9e internationale de l\u2019exp\u00e9rience client\",\"datePublished\":\"2023-10-03T13:00:00+00:00\",\"dateModified\":\"2024-04-23T20:09:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/celebration-de-la-journee-internationale-experience-client\\\/\"},\"wordCount\":499,\"publisher\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/celebration-de-la-journee-internationale-experience-client\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/leger360.com\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/20230918-CX-days-Feature.jpg\",\"articleSection\":[\"In the news\"],\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/leger360.com\\\/fr\\\/celebration-de-la-journee-internationale-experience-client\\\/\",\"url\":\"https:\\\/\\\/leger360.com\\\/fr\\\/celebration-de-la-journee-internationale-experience-client\\\/\",\"name\":\"C\u00e9l\u00e9bration de la Journ\u00e9e internationale de l\u2019exp\u00e9rience client - 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