Retention and Growth
Growth is important, but so is retention: without it, your business will face constant churn. Leger Analytics will help you understand how you are performing, provide guidance on improving your customer experience, and recommend how to prevent future churn. The outcome? Effective growth planning.
Key Retention and Growth Questions Leger Analytics Can Help You Answer
- Who is likely to stop using our product/service?
- Who are our most/least profitable customers?
- How are we performing in terms of customer experience (CX)? How can we improve?
- What does the public think about our brand/product/service?
- Which of our products/services would be most relevant to a given customer?
With Our Insights, You Can…
- Take action to retain customers who are likely to churn
- Allocate resources to where they matter most by focusing on your desired clients
- Improve your CX
- Make customer-level predictions you can aggregate to understand total impact
- Improve your products/services based on public sentiment
Our retention and growth deliverables may include churn models; recommender systems; Customer Lifetime Value (CLV) calculations; Recency, Frequency and Monetary (RFM) models; CX predictive models; sentiment analysis and online listening analytics; etc.
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