WE ARE PLEASED TO PRESENT THE FOURTH WAVE OF OUR SPECIALIZED STUDY, INTERACTING WITH THE HEALTHCARE SYSTEM DURING THE PANDEMIC.
COVID-19 turned the healthcare system on its head, leaving providers looking for new ways of interacting with their patients. A year and a half into the pandemic, where do we stand today: have we settled into a “new normal” or have we reverted to pre-pandemic days?
Leger has been tracking perspectives on interacting with the healthcare system from the beginning. We are now presenting our 4th wave of the study to understand how Canadians, particularly those with chronic conditions, are faring as they navigate the healthcare system.
In October 2021, we conducted an online survey of 1,500 Canadians (1,000 with at least one chronic condition; 500 with no chronic conditions). The results will be available in November.
The questionnaire includes key tracking metrics and addresses new subject areas:
- usage of telehealth services (free vs paid services, outcome, level of satisfaction, etc.)
- virtual counselling services (usage, areas of opportunity and barriers to use)
- interactions with GPs/specialists/pharmacists (modality, preferences, satisfaction and outcomes)
- types of healthcare services used (dental, substance use, physiotherapy, etc. and interaction modality)
- identification of concerns regarding medical care (including lab and diagnostic tests)
- level of interest in various types of electronic communication with HCPs post pandemic