Customer Experience (CX)

Elevate your brand perception

Improve your engagement touchpoints and become more customer–centric.

Speak with an expert

Customer feedback on a whole new level

Customer experience (CX) is how people perceive your brand and every touchpoint they have with it.

If you’re responsible for collecting customer feedback or managing CX at your organization, you might not be sure what to prioritize, which VOC platform to choose, how to show ROI —or even where to start.

You may also find yourself under-resourced and struggling to navigate the complexities of different CX tools. We’re here to help.

We empower you to deliver an exceptional customer experience by being your CX partner, helping you connect the dots between your tactics and strategy.

Grand Théâtre de Québec prioritizes CX

See how we helped the theatre identify strategic priorities based on customer interaction type.

Learn more

Build better customer connections

Make strategic decisions by understanding your customer journey with data-driven intelligence. We’re here to be your trusted CX partner and help make your CX program more effective and less stressful to manage. Some of our solutions include:

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Customized programs

Deliver a better customer experience by moving from traditional market research, another feedback system, or no existing program to a custom CX program.

Prioritized strategies

Identify and implement the most impactful CX strategies for your specific business goals.

Success and performance measurement

Show the concrete impacts of your CX initiatives to build support from senior leaders and get buy-in for future initiatives.

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Custom VOC programs

Bridge the gap between your VOC tool and the strategic insights you’re looking for. We’re experts in more than one platform, so we’ll recommend the best one for your needs, help you implement it, and provide ongoing support. We also offer managed services and training.

Personalized advice and guidance

Improve your CX programs with personalized support. Our team can provide advice across all 5 CX competencies:

  • Customer insights and understanding
  • CX strategy
  • Metrics, measurements, and ROI
  • Design, implementation, and innovation
  • Culture and accountability
Customer-centric initiatives

Highlight the importance of a customer-first approach to boost customer satisfaction, increase loyalty, and stay ahead of the competition.

What our clients say about us

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“I have the pleasure of working with Leger to manage our NPS surveys. They are a golden partner that excels in technical and relational aspects, and I couldn’t ask for a better collaborator.”

Catherine Thibault-Charbonneau, Voice of Customer Research and Valorization Director, National Bank

“Leger really embedded within our team to deliver a spectacular market launch of our brand. I was blown away by the quality of the work and dedication to all tasks, deliverables, and our agency team.”

Tracey Bodnarchuk, CEO, Canada Powered by Women

“We want to highlight the rigour of Leger’s methodological approach and the quality of the professional support we received. The team stood out with their attentive listening and commitment to meeting our needs. We had a very positive customer experience that definitely lived up to our expectations.”

Isabelle Bureau, Director, Human Resources Department, City of Vaudreuil-Dorion

Improve how you engage with your audience

Get expert guidance and tactical support to make a real impact.

Speak with an expert