RCC Holiday Shopping Survey 2021

4 November 2021

THE 2021 EDITION OF THE RCC HOLIDAY SHOPPING SURVEY IS HERE!

This comprehensive 155-page report details the results of the fourth edition of RCC’s holiday shopping survey. More specifically, it is focused on how consumers plan to holiday shop in 2021.

This survey, conducted by Leger, asked 2,500 Canadians about their intended shopping behaviours for the upcoming holiday season. It also explores Canadians’ perceptions of how the pandemic has affected their financial wellbeing, when, where, and how they plan to shop, what they plan to buy, how promotions are affecting their purchase decisions, and general sentiments about holiday shopping.

SOME OF THE KEY HIGHLIGHTS OF THE RCC HOLIDAY SHOPPING SURVEY 2021 INCLUDE…

  • Canadians plan to spend significantly more in 2021.
  • This year, Canadians are anticipating returning to their pre-pandemic holiday traditions that include in-person celebrations, shopping at brick-and-mortar stores and more gift giving.
  • Nearly two-thirds of survey respondents say they faced challenges last year due to items being out of stock, long delivery times and shipping delays, which will motivate them to start shopping earlier or buying local this year.
  • More consumers this year are also planning to take advantage of holiday shopping sales than they have previously.
  • and more!

DOWNLOAD THE REPORT FROM THE RCC’S WEBSITE HERE

Related Posts

Canadians are telling banks what innovation should look like 

Canadians are not asking their banks to be “more innovative” in the abstract. They are pointing to the areas where innovation would make the biggest difference, and their expectations are far more practical than many innovation roadmaps suggest. Our latest Financial...

Pollster Polled: Arlen Dawlatian

What if, for once, we reversed the roles? At Leger, we are used to asking questions, analyzing answers, and uncovering insights that drive decisions. With The Pollster Polled, we shift perspectives: we give the floor to those who are usually behind the surveys. Arlen...

A New Generation of Qualitative Research, Powered by AI

Qualitative research has always stood out for its ability to reveal what numbers alone cannot: the nuance, context, and deeper meaning behind people’s answers.  At the same time, it has long been constrained by a familiar limitation: time.  So what becomes possible...

The Customer Journey as We Know It No Longer Exists 

For years, the customer journey followed a simple funnel: a need emerged, research began, options were compared and a decision was made. Brands understood where they fit in that process and which levers mattered most at each stage.  That framework no longer holds up...

Get the latest in your inbox

Stay up to date on cutting-edge research, news and more.