Events, Surveys

WOW 2024: The Best Customer Experience in Ontario and Western Canada 

Are you wowing the customers who visit your retail stores? How does the in-store experience you offer compare to other retailers in your category? How can you improve or maintain your performance? 

We’re proud to present the 14th edition of our highly anticipated annual WOW study. WOW evaluates various performance indicators specific to retail businesses.  

For years, we’ve been revealing the ranking of the Ontario retailers that offer the best in-store customer experience, and this year, we’re covering more ground. Discover what recent in-store visitors think about the customer experience you offer at your stores in Western Canada! 

Join us on January 23, 2024, from 12 p.m. to 1 p.m. ET, as we present which stores in Ontario and Western Canada deliver the best in-store customer experience and analyze how the economic context impacts purchasing behaviour. 

Our WOW study has the answers you need to grow sales, improve the customer experience you offer, and stay ahead. You don’t want to miss it!

Are you interested in the results of WOW Digital?

All the information you need is available here.