Isabelle Blanchet appointed Vice-President, Customer Experience

February 21, 2020

For immediate release  

Montreal, February 21, 2020 – Leger is proud to announce the addition of Isabelle Blanchet to its team of experts as Vice-President, Customer Experience. 

Isabelle is a recognized consultant who has worked with service companies across Canada for more than 20 years, including Bell and Laurentian Bank. She is one of the few Canadian experts who have obtained accreditation from the Customer Experience Professionals Association (CXPA). 

Isabelle Blanchet has contributed to optimizing many customer journeys, managing and redesigning loyalty programs, deploying distribution channels (transactional sites, chat), creating grassroots marketing initiatives, and managing dissatisfaction (complaints, relations with the Ombudsman). She notes, “I am delighted to join the Leger team and offer my consulting expertise to their prestigious clients. By translating concepts into concrete solutions, I will be able to better equip and guide them in operationalizing their brand promise.” 

“Isabelle will lead our Consulting Services Department and support our Canadian clients in understanding, measuring and supporting the customer journey. She brings unique experience to effectively transform data into strategic recommendations within my Leger Metrics team,” said Jean-Marc Léger, President of Leger. 


Leger is the largest Canadian-owned market research and analytics company, with more than 600 employees in eight Canadian and US offices. Leger has been working with prestigious clients since 1986. For more information: 

Leger Metrics 

Leger Metrics, a division of Leger, is one of North America’s leading suppliers of Customer Experience Management (CEM) and VoC (Voice of the Customer) solutions. Our solutions and services facilitate the work of managers since they receive continuous feedback about their clients and relevant information about their performance in real-time on a user-friendly web platform. Leading-edge businesses use this business intelligence combined with our consulting services to improve their operations and thereby the customer experience delivered at their different points of sale. For more information: 


For more information 

Sarah Mottet
Marketing Director
514-982-2464 #3186

Related Posts

Stanley Cup Final

From June 7 to June 9, 2024, we surveyed Canadians and Americans to find out their opinions on the Stanley Cup Final.Some of the key highlights of our survey on the Stanley Cup final include… A majority of Canadians (58%) will be following not very closely or not at...

Mortgage and Financial Stress

From June 7 to June 9, 2024, we surveyed Canadians to find out their opinions, perceptions, and stress levels regarding their mortgages and interest rates.Some of the key highlights of our survey on mortgages and financial stress include… Four out of ten Canadians...

80th Anniversary of D-Day

From May 31 to June 2, 2024, we surveyed Canadians to find out their opinions and perceptions on D-Day commemorations. Some of the key highlights of our survey on D-Day Commemorations include…​ Almost two-thirds (63%) of Canadians are familiar with the 80th...

Alberta Voting Intentions: May 2024

From May 22 to 25, 2024, we surveyed Albertans to know more about their provincial voting intentions, attitudes on key issues, and perspectives on new bills.Highlights from our survey on Albertans' provincial voting intentions include... Voting Intention Danielle...

Stanley Cup Final

Stanley Cup Final

From June 7 to June 9, 2024, we surveyed Canadians and Americans to find out their...

Get the latest in your inbox

Stay up to date on cutting-edge research, news and more.