Leger Launches MetriCX, Its Customer Experience Consulting Service

August 27, 2020

Montreal, August 27, 2020 – Leger is proud to launch Leger MetriCX, its new strategic and operational customer experience (CX) consulting service. This new team will support organizations that want to become customer centric.

Recently, Leger joined the Qualtrics Partner Network, which features the Qualtrics XM Platform™, one of the most powerful customer experience management platforms in the world. Qualtrics selected Leger as its first Canadian-owned partner because of Leger’s strategic consulting expertise.

Leger’s customer experience consulting service (offered on the Canadian market) will provide clients with support throughout the implementation of their customer experience program, whether for the entire duration or at any stage of their CX journey (on any platform).

Leger MetriCX is led by Sandrine Lépinay, Executive Vice-President, accompanied by Isabelle Blanchet, Vice-President, Customer Experience, a CCXP (Certified Customer Experience Professional), certified by the CXPA (Customer Experience Professionals Association). They are supported by an experienced team of VoC (Voice of the Customer) solution specialists and online community experts.

“Delivering a consistently excellent customer experience can mean the difference between building customer loyalty and growing your brand; and losing market share to your competitors. To differentiate yourself and live up to your brand promise, you need to implement a high-performance customer experience program,” added Isabelle Blanchet.

“The MetriCX advantage is the integration of our three areas of expertise: research, designing and deploying VoC programs, and consulting. This expertise enables us to support our clients and help them maximize their return on investment (ROI) throughout the process,” said Jean-Marc Léger, President of Leger.

For more information on Leger MetriCX, click here.

About Leger

Leger is the largest Canadian-owned market research and analytics company, with more than 600 employees in eight Canadian and US offices. Leger has been working with prestigious clients since 1986.

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For more information

Sarah Mottet

Marketing Director

514-982-2464 # 3186

smottet@leger360.com

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