Imagine a shopper looking for a new running shoe. Instead of scrolling through retailer websites, comparing dozens of models and reading customer reviews, they ask an AI assistant to recommend the best options for their needs and budget. Seconds later, they have a...
Canadians continue to have confidence in the financial services sector, but that confidence comes with some important caveats. While 58% of Canadians express confidence in the sector, many also report concern (46%), skepticism (42%), and confusion (34%). Strong...
By Hélène Crépin and Luc Dumont Retail loyalty is one of the most talked-about, and most misunderstood, topics in the industry today. Headlines regularly suggest that loyalty is disappearing, that consumers are more fickle than ever, and that price is the only factor...
