Canadians continue to have confidence in the financial services sector, but that confidence comes with some important caveats. While 58% of Canadians express confidence in the sector, many also report concern (46%), skepticism (42%), and confusion (34%). Strong...
By Hélène Crépin and Luc Dumont Retail loyalty is one of the most talked-about, and most misunderstood, topics in the industry today. Headlines regularly suggest that loyalty is disappearing, that consumers are more fickle than ever, and that price is the only factor...
