[WEBINAR] Unveiling of the Best Retailers in Ontario: WOW 2022

December 6, 2022

Leger, in collaboration with the Retail Council of Canada (RCC), is proud to present the 13th edition of its highly anticipated annual WOW study

A true specialist in customer experience measurement, WOW evaluates various performance indicators specific to retail businesses. Year after year, it reveals the ranking of the Ontario retailers that offer the best in-store  customer experience. In 2022, more than 12,000 Ontarians  were surveyed to identify the strengths and weaknesses of 148 retailers  across  20 sectors


The 2022 WOW study paints a picture of the current and future labour shortage situation affecting the retail sector. 

What are the retail labour shortage trends? What is the impact on the shopping experience? What are customers’ perspectives? 


Are you interested in the 2022 WOW study results for Quebec? Click here to see the webinar.

Related Posts

HEC Montréal awards an honorary doctorate to Jean-Marc Léger

Montreal, May 22, 2024 – At its May 21, 2024, convocation ceremony, HEC Montréal paid tribute to Jean-Marc Léger, economist and founding president of Léger Marketing, by awarding him an honorary doctorate. This honorary distinction bestowed by the School underscores...

Inflation and Grocery Stores Boycott

From May 17 to May 19, 2024, we surveyed Canadians to find out their opinions and perceptions on the impact of inflation in grocery stores and the Loblaws Boycott. Some of the key highlights of our survey on grocery stores boycott and inflation…​ Almost two-thirds of...

Abortion Rights in Canada

From May 10 to May 12, 2024, we surveyed Canadians to find out their opinions and perceptions on abortion rights and how the situation in the United States could affect theirs in Canada.Some of the key highlights of our survey on abortion rights include… A majority of...

Summer Travel Plans

Leger’s Travel & Tourism Series will provide insights on key topics and trends within the travel and tourism sector that focus on Canadians’ travel behaviours, perceptions, and preferences. The third edition offers comparisons on travel behaviours and attitudes...

Get the latest in your inbox

Stay up to date on cutting-edge research, news and more.