City Index 2023: From a Silent Majority to a Vocal Minority

City Index 2023: From a Silent Majority to a Vocal Minority

What is most important to the people living in your city? Are they happy with how it is managed? Find out with our City Index study.   For many years, our public affairs experts have been dedicated to helping Canadian municipalities evaluate the services they...
Canadian Federal Politics and the Economy

Canadian Federal Politics and the Economy

Every month, we conduct a survey of Canadians and Americans to explore their views on the economy, finances, and their respective governments. This month, our survey was conducted between October 27 and 29, 2023. This survey explores Canadians’ and Americans’...
How to Use Online Listening to Deliver a Better Customer Experience

How to Use Online Listening to Deliver a Better Customer Experience

Understanding what customers think and staying in tune with industry trends is critical. Online listening (also known as social listening) is a valuable tool that can help you understand how your customers really feel, monitor trends, and stay one step ahead of the...