Leger is pleased to unveil the best in-store experiences in Ontario in 2021 as part of its highly anticipated annual WOW Study. WOW is a true specialist in measuring the in-store customer experience. For more than 10 years, the study has revealed the ranking of the...
For the fourth consecutive year, Leger’s WOW Digital study evaluated the online experience on 184 Canadian websites and mobile apps on 22 dimensions of our online customer experience model. This study allows companies to identify their strengths and weaknesses...
Leger, in collaboration with the Retail Council of Canada (RCC), is proud to present the 11th edition of its highly anticipated annual WOW study. A true specialist in customer experience measurement, WOW evaluates various performance indicators specific to retail...
THIS SURVEY EXPLORES CANADIANS’ AND AMERICANS’ PERSPECTIVES ON THE SPREAD OF THE OMICRON VARIANT AND VACCINE EFFECTIVENESS. The spread of the Omicron variant of COVID-19 has resulted in governments around the world implementing increasingly strict measures to control...
From December 3 to December 6, 2021, on behalf of DIG360, Leger conducted an online survey among Canadians to explore their perspectives on Black Friday shopping. We asked them about their shopping behaviour, concerns about supply chain disruptions in advance of the...